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time to find the truly interesting stuff. - Knowledge is power. - A large personal network gives you a punch. - The value of information, and of having a good time.

Knowledge is Power

My wife has a rare and dangerous kidney disease. One day her doctor joined us on an online research session to look for experiences and advice in other countries.

We sat down in my office in Norway. I turned on my personal computer and started a communications program. After some keypresses, we could hear the attached modem dial the number of CompuServe, a North American information utility. (A modem is a piece of equipment that converts computer signals to and from sound codes, so that data can be sent by phone.) It took just a few seconds to make the connection. Soon, a greeting scrolled over our screen, followed by a menu of available choices. For an introduction to practical telecommunications, check out appendix 2 and 3. Appendix 1 lists major services mentioned in this book.

We selected "Health" and the "Data Base for Rare diseases." This gave the address of an American foundation for "cysts in kidneys," which is the name of her disease. My wife made contact, and has since received regular reports of research results and experiences gained in the field.

We sent an open request for help to an electronic forum for doctors. The result was several useful responses. We searched a magazine data base for medical articles containing the key word "kidney." Paper copies of the most interesting finds arrived by mail after a few days. My wife gave them to her hospital doctor as background reading. Kenya Saikawa is paralyzed. He communicates with his PC and modem using light key strokes and Morse code. Online communications allows Kenya to be in regular contact with people outside the walls of his Tokyo hospital. We met online in a "Handicap Club" on a computer center called TWICS in Tokyo. He was there to exchange experiences with others with disabilities. The club is a personal support group for those in need of help. CompuServe's Cancer Forum has a similar function. "It's a blessing that I can visit here 24 hours a day," one visitor said. "When I'm unable to sleep at night, I often sit down by the PC to read and write messages to others." The forum is like a family. The file library is full of information about cancer. Members can just go in there and pick up whatever they want to read. Dave Hughes from Old Colorado Springs, Colorado in the United States has had a long career as a professional soldier. He has fought in places like the Yalue river in Korea and Vietnam's jungle. When he retired, he became a political online force. "I'm using the new tools of the individual mind to change the world," he says. Native American Indians are among those, who have benefited from Dave's energy and knowledge. He has helped them show their culture to the outside world in a graphical form. Vladimir Makarenkov from the Crimea in the Ukraine is manager in a company called VINKO. In early 1993, he distributed an offer of partnership with foreign companies through the mailing list E- EUROPE. VINKO is into aluminium processing. He wrote: "From our own production we can offer some one metals and aniline dye for cotton, viscose, wool, silk, leather. We are interested in deliveries of chemical production (gamma acid, H- acid) and not quickly deteriorating foods (food concentrates, canned food etc)." George Pavlov is Planning and Reporting manager at an American computer manufacturer. Daily, he logs on to online services to monitor industry product announcements and daily news from several electronic sources. It helps him stay ahead of rapid technological developments. Semafor A/S in Arendal, Norway, produces modems and other types of telecommunications equipment. They operate an electronic bulletin board for customers, users and prospects. Anybody can call in to get information about products and offerings. If they need help, they can leave a message to Semafor A/S day and night. A response will be waiting for them, when they call back. Eduardo Salom heads Software Plus SA in Buenos Aires, Argentina. He discovered the online world in 1988, and uses it to find information that can help his company develop industrial applications. The Norwegian civil engineer Kai Oestreng regularly calls specialized online computer clubs to discuss his computational needs, fetch programs and monitor developments. Mary Lou Rebelo was born in southern Brazil. Today, she is married to a Japanese and lives in Tokyo. She teaches Portuguese and works as a translator. The modem enables her to keep in touch with others around the world interested in Portuguese and Spanish language and culture. Mike Wright teaches at St. Andrew's College in Grahamstown, South Africa. He integrates the online world in his teaching to motivate his students. His classes are involved in international projects with schools all over the globe. In August 1991, the "Old Stalinists" made a coup d'etat in the Soviet Union. The news media were silenced, but they forgot the country's many bulletin boards. Early one morning, a foreign caller picked up the following messages from a Moscow BBS:

From: Valery Koulkov To: All Msg #560, 00:42am 20-Aug-91 Subject: Moscow, August 19, 23:00

Some news from the square news RSFSR white building, 23:00. Local inhabitants are very welcome for the people guarding 'white building', they carry food and some garments to the square. Approx. 8 tanks stand by the house under the RSFSR flags! There is an information that 'white house' is surrounded by the soldiers from Vysshee Desantnoye uchilische from Ryazan. The people are not so desperate than some hours ago. There are more and more people.

From: Stas Stas To: Alexey Zabrodin Msg #562, 02:53pm 20-Aug-91 Subject: Russia In Agency news

I have sent two files RIA4.txt & ria5.txt It's msgs of Russia Information Agency Spread it as much as you can!!!

From: Andrew Brown To: All Msg #563, 06:31pm 20-Aug-91 Subject: What's happening?

I am a journalist on the London Daily newspaper The Independent, and I am trying to discover whether this technology, like fax machines, is being used for independent communication now that the censors have clamped down on everything else.

Can people describe what is happening, and what they see? Something similar was done on Compuserve during the Gulf War, by subscribers who where in Israel and were able to describe Scud missile attacks without censorship.

Andrew Brown

Select: 564 From: Valery Koulkov To: All Msg #564, 00:52am 21-Aug-91 Subject: Moscow events

There is shooting near the American embassy and RSFSR state building. Informer said (by phone) that he saw several victims (shot and killed under the tanks. there is fire near the RSFSR building. Moscow, August 21, 1:15 am

Telecommunications played a role in this historic event. While CNN televised the coup, it was not the images, but the words of men like Yeltsin that held sway for Russian citizens.

Within hours of Yeltsin's statement in defiance of the coup leaders, handbills reproducing his statement papered the walls of the Moscow metro and Leningrad houses.

You can!

Online communication is not just for the privileged or those with a special interest in computers. It is for you, me, everybody.

There is much to learn in the "online land," and the medium is fascinating. It makes learning fun. You can learn about how to use your computer, about your profession, other people's views about whatever, and more. Often, you will find reports about experiences and know-how that it is hard or impractical to get in other ways. Some users go online to learn how to do things better. Teachers want to give their students a better and more motivating learning environment. Architects, engineers and companies want increased competitiveness and sales. They seek timely information about competitors, technologies and tools, partners and trends. You can take a Masters Degree in Business Administration while sitting in front of your computer at home. You can join online seminars arranged by local or foreign educational institutes. You can even study at night, when the rest of your family has calmed down. Some build their own educational programs supported by data bases, online forums and associations of various kinds. You may feel helpless when in hospital, or when visiting your doctor. Knowledge about your disease will make you better equipped to handle the situation. The online resource is just keypresses away, and knowledge is power. To get this power, you'll need to know what you can get from the online world. This book is filled with examples of what is available, and practical tips about how to use the offerings.

A large personal network gives strength

Most of us belong to one or several networks. They consist of persons that you can call on whenever you need help. Your network may be private, like in your family. You may be member of various associations, or be part of a group of people with common interests within a company or organization.

The modem allows you to be part of more personal networks than you can possibly cope with in the "real world." Besides, it's much easier to develop personal networks in the online world. We have used words like "clubs" and "associations." By this we mean groups of people interested in helping You and in
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