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Once the child or young person has taken quiet time and is calm, talk to him or her about what happened, but don’t have a lengthy debate; then hug and make up. If the child or young person isn’t ready to make up, and you meet more anger and verbal abuse, come out of the room without saying anything further, and try again five minutes later. And again five minutes after that if necessary. I have never had to repeat this more than three times before the child has softened and is ready to make up.

If the child or young person is calm and you have made up, but they want to stay in the room where they have taken quiet time for a while longer, that is all right, but don’t leave them there indefinitely. After ten minutes or so encourage them to rejoin the family and, if they refuse, try again ten minutes later, and again if necessary. You might ask an older child or teenager to help you do something, so as to entice them from the room. A younger child can be persuaded from the room by the suggestion of an activity, for example, painting or a jigsaw, which they do in the same room as you. However, don’t be over-enthusiastic with the activity, or your attention, immediately after the quiet time; otherwise it could be seen by the child as rewarding the negative behaviour that led to quiet time being necessary. You have hugged and made up, so just being physically near the child and talking normally again is sufficient; but obviously if the child seeks reassurance give it.

Restraining

If your child is so out of control that he or she is a danger to him- or herself, or others, or property, then you might need to restrain your child. With a small child, simply picking them up and holding them securely, making sure they can’t hurt themselves or you, is sufficient until they have calmed down. With an older, bigger child, sit them on the floor, facing away from you so that they can’t kick, thump or bite you, and hold them close until they have calmed down.

Restraining a child is a last resort and is used only when the child is in real danger of hurting themselves or others. It is not a ‘pin down’ but an extended hug, where the child feels safely protected from his or her anger. If you have any doubts about restraining a child who is completely out of control, don’t. And if your child is often in a state where he or she is a danger to him or herself, or to others, then seek professional advice.

Play and being playful

Play is essential for children of all ages. Through play, children learn and develop as successful individuals, and also as members of society. Play with your child, enjoy his or her company and interact with your child through talk and play. Working alongside your child, in play or doing small jobs together (which is a type of play), builds comradeship, cooperation and respect, resulting in fewer challenges to you and your authority.

Play is an excellent medium for swapping little details of your lives, showing your personality and building the bond between you. You don’t have to make great revelations about yourself: just talk about small preferences or make observations. You might say, ‘I love that colour red in the flower puzzle. It’s the same shade as your T-shirt.’ You have shared a little piece of you – a small like – and your child will respond, revealing a little bit about him or herself – ‘I like it too, Mummy,’ or ‘I like that blue better.’ Sharing little details about ourselves is what successful relationships are built on; it is how children and adults get to know each other and sustain lasting relationships.

Encourage siblings to play together but don’t force them, and don’t expect siblings to play together all the time. Siblings, no matter how close, still need to do their own thing sometimes – even twins need their own space to develop their personalities.

Role playing is good for bonding, and also great fun. Playing shops is an old and enduring favourite, with the child, sibling or parent taking turns to be the shopkeeper. Play food and plastic money can be used, or tins and packets from the kitchen and coins from your purse.

Board games are great for teaching cooperation and fairness, but they also have the potential to degenerate into argument, particularly if a child is very competitive and needs to win. Teach your child from an early age, by example, that it is not the winning of the game but the playing that is fun, and the aim of the activity. A child (or adult) chirping loudly at the end of a game that he or she has won rankles me, not to mention the other children playing. I have a saying, passed on to me by my father, and to him by his father: ‘When you win, say nothing, and when you lose, say even less.’ I love this maxim, and children of all ages and abilities understand its philosophy when it is explained to them; I’ve even heard them repeating it to other children when playing with a loud, self-praising winner.

If a particular game has the habit of degenerating into argument, then put it away and get it out again only on the understanding that everyone plays nicely. Our game of Monopoly regularly takes time out. I don’t know what it is about Monopoly, for it is a great game for all the family, but it also has the potential for escalating competitiveness, resulting in accusations of cheating from even the most placid of children.

Obviously don’t allow cheating in any game; it is a form of lying, and undermines the whole concept of game playing, as well as sanctioning deception. If a child persistently