Business English and Rubrics Testing in ELT by Dr. R. Ramesh (ebook smartphone txt) 📖

4. ______________________________________________________
5. ______________________________________________________

VI. Business Topics: Information Technology
Task 1:
Prepare a report on the topic “Impact of Information Technology on Business” by using the hints below. It should not exceed 600 words.
Hint: A report outline.
• Introduction
o Definition
o Examples in business
• Information sharing
o Post technology
o Present technology
• Kinds of uses of IT
o Telephone
o Computer
o Tele conferencing
o Tele marketing
• IT impact on Business
• Conclusion

Answer:
Impact of Information Technology on Business
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________

Task 2: Make Sentences
Look at the following table. Make the sentences as you can possible.


Evergreen’s
Our company’s
Hypo’s e-mail
Tele marketing
Promoting Products
Sales man
Products
Production methods

Is
Are Good
Effective
Standard
Successful
Slow
Quick
Efficient

 
Answers:
1. Evergreen’s e-mails are standard. True on the other hand, hypo’s e-mails are very effective.
2. ______________________________________________________
3. ______________________________________________________
4. ______________________________________________________
5. ______________________________________________________

Task 3: Idioms / Phrases
1. We need to ____________ this misunderstanding to once.
2. Most people _____________ lies pretty quickly.
3. There’s no use complaining. We took that decision with our ____________.
4. They set up their new factory in the ____________. There is no airport for 200 hundred miles.
5. He played a joke on me but I __________________ by having a lot of horse manure delivered to his house.
Answers:
1. We need to clear up this misunderstanding at once.
2. _______________________________________________________
3. _______________________________________________________
4. _______________________________________________________
5. _______________________________________________________

Task 4:
Discuss in groups about the Online Marketing. At the end of the discussion answer the following questions.
Question 1: What is an online marketing?
Answer: ____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
Question 2: How will you purchase books in Amazom.com?
Answer: ____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
Question 3: what is the procedure to book a ticket in railway using online marketing?
Answer: ____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
Question 4: How will you get the details about purchasing in Amazon .com?
Answer: ____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
Question 5: How will you download the application form from the bank through online?
Answer: ____________________________________________________

____________________________________________________
____________________________________________________
____________________________________________________
VII. Business Communication: Telephoning
Note:
When calling:
• Friendly voices are important
• Introduce yourself and your afflictions immediately
• Explain your mode of calling
When Receiving:
• Identify yourself immediately.
• Act responsively in dealing with the matters.
• Taking accurate message as you listen.

Task 1:
Write down the following telephone conversation between customer and employer, in a better way.
Employee : Hello!
Customer : Hello! Is it Sahara Technologies?
Employee : Yes
Customer : Can I speak to Mr. Sharma, Please?
Customer : Murugan.
Employee : From?
Customer : From Xeon Software Service Centre.
Employee : (Music)
Sharma : Hello!
Customer : Hello!
Sharma : May I know who is calling?
Customer : Hello, It is Murugan from Xeon Software Service Centre, Mr. Sharma?
Sharma : Yes speaking!
Customer : Mr. Sharma, I decided to ….
Answer:
In better way
Employer : Good morning Sahara Technologies.
Customer : Good morning. This is Manager from Xeon SSC.
Employer : _______________________________________________
Customer : _______________________________________________
Employer : _______________________________________________
Sharma : _______________________________________________
Customer : _______________________________________________

 
Task 2: Role play
Do the role play of a super market receptionist and a customer using telephone. Remember the following points while doing this exercise.
Hints:
1. Enquire about the shop and price.
2. Enquire about items of goods available
3. Try to use the following words while doing this exercise. (i) House hold goods (ii) cosmetics (iii) near junction (iv) quality (v) door delivery.

Answer:
Receptionist : ____________________________________
Customer : ____________________________________
Receptionist : ____________________________________
Customer : ____________________________________
Receptionist : ____________________________________
Customer : ____________________________________
Receptionist : ____________________________________
Customer : ____________________________________
Receptionist : ____________________________________

Task 3: Writing
Write down the message from the telephonic conversation between Ranjith, the PA of STC construction. He attends the call for his Manager from Chamber’s Secretary about monthly meeting.
Ranjith : Good Morning, STC construction.
Secretary : Good Morning. Can I speak to your manager Mr. Rahul, please.
Ranjith : Sorry sir, it’s now time 10.30.he is in staff meeting. May I know who this is?
Secretary : I’m Rajesh, chamber’s secretary.
Ranjith : Sir I’m Ranjith, his personal assistant. Do you wish to leave a message for him?
Secretary : Yes, Inform him that I rang and about our chamber monthly meeting on Friday, October 2, at 11 a.m. to 4 p.m. in our chamber’s centenary hall. For any information contact me in 98411 11463.
Ranjith : Certainly Sir, I will pass on the message to our Manager.
Secretary : Ok. Thank you, Mr. Ranjith.
Ranjith : Thank you Sir.
Hint:
The message note should have
(i) From whom the call was?
(ii) What time the call was received?
(iii) What is the message?
(iv) What is their contact no.?
(v) Who received the message?

 
Answer:
Message Note:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________

Task 4: Group discussion
Discuss the general preparations of making a telephone call and receiving a telephone call.
Answer:
Group A- Making a telephone call
1. Cultivate lovely telephonic voice
2. Call at right time.
3. ___________________________
4. ___________________________
5. ___________________________

Group B- Receiving a telephone call.
1. ___________________________
2. ___________________________
3. ___________________________
4. ___________________________
5. ___________________________

VIII. Business Communication: Meetings
Note:
An effective agenda should contains
• Time of meeting
• Length of meeting
• Location of meeting
• List of participants
• Subject of meeting
• Items to be covered
• Pre-meeting preparation

Sample Agenda:
An agenda send by Managing Director of International Manufacturing Agency to his General Managers.
Agenda
International Manufacturing Agency
G.M. Meeting Oct 26, 2007
To: General Managers – production, marketing, personnel, finance, HR.
From: Managing Director
Time: 10 a.m. to 1 p.m.
Venue: Conference room
I. Call to order
II. Approval of Agenda
III. Presentation of new adv. Campaign by Mr. James.
IV. An explanation of distributional problem by Distribution Manager.
V. Coffee break.
VI. General discussion on uses of video presentation.

Task 1:
Assume yourself as a General Manager of Postic Empower Limited. Write an agenda to your staff member about monthly meeting. Remember, the Agenda should also contain the details of instructions for the meeting.
Answer:
Agenda

To:
From:
Time:
Venue: ___________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________

Task 2:
Imagine that you are the chair person of your company. Write down your ideas on how to open formal meeting. Answer the following question.
Question: What should the chair person do and say when the meeting starts?
(Or)
What are the roles of chair person / at the start of a meeting?
Answer:
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
Task 3: Vocabulary
Complete the sentence with the words given below:
Motion, agenda, attend, proposal, concludes.
1. Every meeting needs an ____________________.
2. A ____________________ was passed at the meeting to approve the plans.
3. Thank you very much, everyone. I think that ____________________ our meeting.
4. I have a ____________________ to make.
5. How many people are going to ____________________ The meeting?
Answers:
1. Every meeting needs an Agenda.
2. __________________________
3. __________________________
4. __________________________
5. __________________________

Task 4: Mix and Match
1. The meeting will take place - Business.
2. Did you all receive the – meetings?
3. Is there any other - in the conference room.
4. I’ll finish by thanking you all for - Agenda for the meeting.
5. Next time can I ask you to lead - your contributions.
Answers:
1. The meeting will take place – in the conference room.
2. __________________________________________
3. __________________________________________
4. __________________________________________
5. __________________________________________

 
IX. Business Communication: e-mail
Note:
• Have a correct e-mail id.
• Begin with recipients name or greetings.
• Messages are in optional and in casual languages.
• End with writers name, title and organization.

Sample:
This is a sample e-mail sent by a team leader to his team members about the selection of their project by the selection committee.
To: “Jackie Vase” jvase@gmail.com
Cc: All Team Members
From: Shaul Pyire syl.pyire@gmail.com
Subject: Congratulations
Dear Team Members,
Congratulations!
The higher authority of the chambers has heartily approved our last project. They are very happy with what we have done in such a limited period. Thank you for putting such a marvelous effort in that project.
They decide for new projects with special plan for the large accounts and they want to start it as soon as possible. Please let me know your opinion about this new project. Can we meet on Wednesday at 11a.m in my office? rly to this mail immediately.
With regards,
Shaul Pyire,
Sales Manager.
syl.pyire@gmail.com
0442 – 2211428

Task 1:
Write an informal e-mail to share your joy with your friend about the success of your last project and also about the agreement of the new proposal.
To:
Cc:
From:
Subject:


Task 2:
Assume yourself as a marketing manager of Relino furniture’s and Write an apology e-mail for the delayed delivery to the manager, Evergreen private limited.
To:
Cc:
From:
Subject:


Task 3:
Read the memo from Dishdev, the secretary of Wide Land pvt to the Rajan Manufactures. Assume yourself as a secretary of Rajan manufactures and write a reply mail to Dishdev.
Memo
To: Rajan Manufactors
From: Dishdev
Date: Sep 21, 2002
Please reply to this memo. Send a catalogue and price list and quote c.i.f. prices to delhi. Mention the following:
• 2 years guarantee on all our products. High-quality materials used.
• No credit terms.
• Cash discount of 3 percent offered.