The desire to acquire knowledge about the surrounding world and human society is quite natural and understandable for a person. Life is so developed that an uneducated person will never occupy a high position in any field. Humanity in its mass, and each person individually, develops objectively, regardless of certain life circumstances and obstacles, but with different intensity. The speed of development depends on the quality of training.Business English and Rubrics Testing in ELT by Dr. R. Ramesh (ebook smartphone txt) 📖
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Answer:
To:
Cc:
From:
Subject:
Task 4:
(a) Find out the abbreviations that are used in e-mail writings.
Answers:
1. Plz – Please
2. _________
3. _________
4. _________
5. _________
(b) List down the standard elements of e-mail and analyse it. Do this task in pairs.
Answers:
1. To: The sender places the e-mail address of the recipients.
2. _____________________________________________
3. _____________________________________________
4. _____________________________________________
5. _____________________________________________
X. Business Communication: Presentations
Note:
Introduction - Capture the attention and involve the audience in the presentation, identifies the speaker.
Body - Establishes main points and develops coherences with planned transitions.
Summary - Summaries the main points give final focus to the audience, answer the questions raised by audience, and answer the questions raised by audience.
Task 1:
Look at the pictures given below and give brief presentation about those pictures.
Picture 3.2.
Answer:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Picture 3.3.
Answer:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Picture 3.4.
Answer:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Task 2:
From 3 groups and discuss about the strategies one need to concentrate while preparing for presentation.
Answers:
Group A – Before Presentation
1. Prepare subject thoroughly
2. _____________________
3. _____________________
4. _____________________
5. _____________________
Group B – During Presentation
1. Begin with Pause.
2. ______________
3. ______________
4. ______________
5. ______________
Group C – After Presentation
1. Distribute hand outs.
2. ________________
3. ________________
4. ________________
5. ________________
Task 3: Group Work
List down the presentation Aids and also analysis the advantages and disadvantages of that aids.
Answers:
Aids:
1. Sign post
2. Hand outs
3. ________
4. ________
Group A: Hand Outs
Advantages Disadvantages
• •
• •
• •
• •
Group B: ________________
Advantages Disadvantages
• •
• •
• •
• •
Group C: ________________
Advantages Disadvantages
• •
• •
• •
• •
Group D: ________________
Advantages Disadvantages
• •
• •
• •
• •
Task 4: Graphical Presentation
Look at the chart and study the report that accompanies it. It is about the sales figure of a motorcycle manufacturing unit for from 2001-2008. Write eight sentences after studying the diagram.
Answers:
1. In the year 2001-2002 Hero Honda company stands first with 49 percentage in manufacturing
2. _______________________________________________________
3. _______________________________________________________
4. _______________________________________________________
5. _______________________________________________________
6. _______________________________________________________
7. _______________________________________________________
8. _______________________________________________________
XI. Business Communication: Memorandum
Note:
• Messages should be in short paragraph
• Use bullets in the memo to bring out the points.
• TO, FROM, DATE, SUBJECT are written in clear form.
Sample Memorandum:
A sample memo sent by General Manager to his staff members about the subject, ‘Workers Time Management’.
International Manufacturing Agency
MEMORANDUM
DATE: September, 2004
TO: Staff members
FROM: General Manager, IMA
SUBJECT: Workers Time Management
Last week, we (Managers) attend the seminar on Time Management during working hours. Some interesting strategies for time management were to be taught to us. I listed below some of the best strategies.
• Start the work at right time
• Check e-mail only once or twice each day
• Responds briefly to all important mails
• Check voice mail at least 3 times a day
By the way, we need a volunteer to attend a conference on preventing violence in the work place. Thank you for your co-operation.
Task 1:
Assume yourself as a Managing director of Sheplock Software Technology. Write a memo to the staff about the upcoming annual holiday retreat in your company.
Hint:
Memo contains the party details such as date, theme, food, place, special events and chief guests.
Task 2: Rewrite:
Revise the poorly written memo into an effective one as given in worked out example.
Date: October 26
To: All employees
From: Managing Director
Subject: Retirement
We are aware that many employees do not have sufficient information that relates to the prospect of their retirement. Many employees who are approaching retirement age have come to this office with specific questions about their retirement.
We would like to answer your questions at a series of retirement planning session in the company conference com. The first meeting is September 6. We will start at 4 p.m. when we will stop for dinner. We will begin again at 7 p.m. and finish at 8 p.m.
We have arranged for 3 speakers. They are our company benefits supervisor, a financial planner and a psychologist who treats retires who have mental problems.
Answer:
Memorandum
Date:
To:
From:
Subject:
Task 3:
Assume that you are working as a Personal Assistant to the Works Manager Mr. Jain in Evergreen Limited. He has just received the figures from the personnel department and has asked you to comment on them. Write a brief memorandum with minimum 150 words proceeding out your views.
Table 3.1. On workers OD details
Over Duty:
Number of whole days lost per quarter by age group and sex
No. of workers in age group Jan – Mar Apr – May
Men Under 21 64 57 121
21 – 30 140 48 40
30 – 40 70 118 80
Over 40 35 162 68
Women Under 21 120 135 140
21 – 30 302 76 228
30 – 40 165 45 112
Over 40 78 76 108
Answer:
Memorandum
Date:
To:
From:
Subject:
Task 4: Reply memo
Imagine that you are the PA of Mr. Sharma, Managing Director of Agency Company. Your Boss Mr. Sharma had scheduled four appointments to interview the candidates for Management post but he went to business tour. He asked you to reschedule all the appointments for one week later and also wants a brief summary of the background of each candidate. Write a reply memo to your Boss with all information he needs.
Hint:
Memo includes
1. Details of re schedule appointments
2. Background of each candidate
3. Present conditions of the company
Answer:
Memorandum
Date:
To:
From:
Subject:
XII. Language: Grammar and Punctuation
Task 1:
Complete the following sentences given below using the highlighted words and phrases.
Bill Gates has now just received his Harvard degree which he left twenty years ago, to found Microsoft, along with Steve Wozniak. Whether in USA, Europe or Japan, science or engineering graduates are getting adequate salaries after graduation. If they like they may give up work after a few years, join a management school, and after graduation draw an even higher salary.
A recent news report in the times of India has this headline. The top MBAs from the Indian institute management plus the Hyderabad based Indian school of business. But there are hundreds of business schools affiliated to the best universities e.g. Delhi’s Faculty of Management Studies, Mumbai’s Jamnalal Bajaj Institute of management etc. All of them get top recruiters of their region or nationwide and they pay high salaries. This attracts the students for regional jobs mainly, but they pay much higher salaries than other post graduates even PhDs and their own professors.
Answers:
(i) Proper noun 1. Bill Gates 2. ______________
(ii) Abstract noun 1.______________ 2. ______________
(iii) Common noun 1.______________ 2. ______________
(iv) Collective noun 1.______________ 2. ______________
(v) Apostrophe 1.______________ 2. ______________
(vi) Verb (Present T.) ________________
(vii) Verb (Past Tense) ________________
(b) Fill the blanks in the following table, using a dictionary if necessary.
Answers:
Noun
Verb
Adjective
Adverb
Darkness
To darken
Dark
Darkly
Forcefully
Extensively
To create
Excess
Task 2:
(a) Rewrite the following passage with correct punctuation and capitalization:
can you leave crisis situation and still be regarded responsible of you perceive the situation to be a lost cause or are not capable of doing something productive exist is a good option however do communicate this to the people concerned so be careful if exiting and if you do be even more careful if you want to reenter a well known american psychiatrist said dont just do something stand there he was making a point.
Answer:
Can you leave a crisis situation and still be regarded responsible?
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
(b) Punctuate the following and write them out in the space provided:
1. the company now has a slogan that says trust is always the answer.
Answer: ___________________________________________________
___________________________________________________
2. he is someone who is well travelled known the brand and knows what to expect of it and possibly belong to an older demographic
Answer: ___________________________________________________
___________________________________________________
3. says ajit ranade chief economist aditya bright group taken together the pay commission recommendations and the farm loan waive will definitely results in a fiscal deficit over 3 percent.
Answer: ___________________________________________________
___________________________________________________
___________________________________________________
4. i dont think the Indian economy is heading for a slowdown in the short term asian economies are doing reasonably well Indian and china will continue to attract goal investments.
Answer: ___________________________________________________
___________________________________________________
___________________________________________________
Task 3:
(a) Complete the letter of enquiry with correct preposition:
MGM Ltd.,
ERC Road, Chennai.
The Chairman,
MGM-Branch (2),
Madurai – 3.
Dear Sir,
We were impressed ____________1 your display ____________2 office furniture ____________3 the expo quip trade fair held ____________4 Madurai ____________5 January.
We are group ____________6 retailers specializing ____________7 the sale ____________8 top quality equipment, and we are seeking a supplier ____________9 all shoes could you send us your latest catalogue and price list, details ____________10 materials used ____________11 your products.
We look forward ____________12 receiving you reply.
Yours faithfully,
Miss. Shine Rao
Sales Manager.
Answer:
1. _________________________ 2. ___________________________
3. _________________________ 4. ___________________________
5. _________________________ 6. ___________________________
7. _________________________ 8. ___________________________
9. _________________________ 10. __________________________
11. ________________________ 12. __________________________
(b) Complete the letter of complaints with the correct use of a, the or leave space.
Lakshmi Fire works
Chennai
The Sales Manager,
Standard Works,
Madurai.
Dear Sir,
We are writing to point out that ____________1 above delivery, which waved yesterday, was ____________2 weak late. This is ____________3 second time we have had to write to you on his subject and we cannot allow ____________4 situation to continue.
Unless we have ____________5 absolute assurance that you can guarantee ____________6 promptness of all future deliveries, we will have to look for another supplier.
Yours sincerely,
Miss. Sherin Rao,
Administrative manager.
Answers:
1. ___________________________
2. ___________________________
3. ___________________________
4. ___________________________
5. ___________________________
6. ___________________________
Task 4:
(a) Read the following invitations from chamber of commerce and choose the correct word from the options given in the brackets.
Dear Rao,
We (wish, want, would like)1 to invite you to our Christmas feast on 24 December and (wonder, ask demanded)2 if you would consider being one of our guest (announcers, speakers, talkers)3.
The theme we would (admire, like, appreciate)4
Answer:
To:
Cc:
From:
Subject:
Task 4:
(a) Find out the abbreviations that are used in e-mail writings.
Answers:
1. Plz – Please
2. _________
3. _________
4. _________
5. _________
(b) List down the standard elements of e-mail and analyse it. Do this task in pairs.
Answers:
1. To: The sender places the e-mail address of the recipients.
2. _____________________________________________
3. _____________________________________________
4. _____________________________________________
5. _____________________________________________
X. Business Communication: Presentations
Note:
Introduction - Capture the attention and involve the audience in the presentation, identifies the speaker.
Body - Establishes main points and develops coherences with planned transitions.
Summary - Summaries the main points give final focus to the audience, answer the questions raised by audience, and answer the questions raised by audience.
Task 1:
Look at the pictures given below and give brief presentation about those pictures.
Picture 3.2.
Answer:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Picture 3.3.
Answer:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Picture 3.4.
Answer:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Task 2:
From 3 groups and discuss about the strategies one need to concentrate while preparing for presentation.
Answers:
Group A – Before Presentation
1. Prepare subject thoroughly
2. _____________________
3. _____________________
4. _____________________
5. _____________________
Group B – During Presentation
1. Begin with Pause.
2. ______________
3. ______________
4. ______________
5. ______________
Group C – After Presentation
1. Distribute hand outs.
2. ________________
3. ________________
4. ________________
5. ________________
Task 3: Group Work
List down the presentation Aids and also analysis the advantages and disadvantages of that aids.
Answers:
Aids:
1. Sign post
2. Hand outs
3. ________
4. ________
Group A: Hand Outs
Advantages Disadvantages
• •
• •
• •
• •
Group B: ________________
Advantages Disadvantages
• •
• •
• •
• •
Group C: ________________
Advantages Disadvantages
• •
• •
• •
• •
Group D: ________________
Advantages Disadvantages
• •
• •
• •
• •
Task 4: Graphical Presentation
Look at the chart and study the report that accompanies it. It is about the sales figure of a motorcycle manufacturing unit for from 2001-2008. Write eight sentences after studying the diagram.
Answers:
1. In the year 2001-2002 Hero Honda company stands first with 49 percentage in manufacturing
2. _______________________________________________________
3. _______________________________________________________
4. _______________________________________________________
5. _______________________________________________________
6. _______________________________________________________
7. _______________________________________________________
8. _______________________________________________________
XI. Business Communication: Memorandum
Note:
• Messages should be in short paragraph
• Use bullets in the memo to bring out the points.
• TO, FROM, DATE, SUBJECT are written in clear form.
Sample Memorandum:
A sample memo sent by General Manager to his staff members about the subject, ‘Workers Time Management’.
International Manufacturing Agency
MEMORANDUM
DATE: September, 2004
TO: Staff members
FROM: General Manager, IMA
SUBJECT: Workers Time Management
Last week, we (Managers) attend the seminar on Time Management during working hours. Some interesting strategies for time management were to be taught to us. I listed below some of the best strategies.
• Start the work at right time
• Check e-mail only once or twice each day
• Responds briefly to all important mails
• Check voice mail at least 3 times a day
By the way, we need a volunteer to attend a conference on preventing violence in the work place. Thank you for your co-operation.
Task 1:
Assume yourself as a Managing director of Sheplock Software Technology. Write a memo to the staff about the upcoming annual holiday retreat in your company.
Hint:
Memo contains the party details such as date, theme, food, place, special events and chief guests.
Task 2: Rewrite:
Revise the poorly written memo into an effective one as given in worked out example.
Date: October 26
To: All employees
From: Managing Director
Subject: Retirement
We are aware that many employees do not have sufficient information that relates to the prospect of their retirement. Many employees who are approaching retirement age have come to this office with specific questions about their retirement.
We would like to answer your questions at a series of retirement planning session in the company conference com. The first meeting is September 6. We will start at 4 p.m. when we will stop for dinner. We will begin again at 7 p.m. and finish at 8 p.m.
We have arranged for 3 speakers. They are our company benefits supervisor, a financial planner and a psychologist who treats retires who have mental problems.
Answer:
Memorandum
Date:
To:
From:
Subject:
Task 3:
Assume that you are working as a Personal Assistant to the Works Manager Mr. Jain in Evergreen Limited. He has just received the figures from the personnel department and has asked you to comment on them. Write a brief memorandum with minimum 150 words proceeding out your views.
Table 3.1. On workers OD details
Over Duty:
Number of whole days lost per quarter by age group and sex
No. of workers in age group Jan – Mar Apr – May
Men Under 21 64 57 121
21 – 30 140 48 40
30 – 40 70 118 80
Over 40 35 162 68
Women Under 21 120 135 140
21 – 30 302 76 228
30 – 40 165 45 112
Over 40 78 76 108
Answer:
Memorandum
Date:
To:
From:
Subject:
Task 4: Reply memo
Imagine that you are the PA of Mr. Sharma, Managing Director of Agency Company. Your Boss Mr. Sharma had scheduled four appointments to interview the candidates for Management post but he went to business tour. He asked you to reschedule all the appointments for one week later and also wants a brief summary of the background of each candidate. Write a reply memo to your Boss with all information he needs.
Hint:
Memo includes
1. Details of re schedule appointments
2. Background of each candidate
3. Present conditions of the company
Answer:
Memorandum
Date:
To:
From:
Subject:
XII. Language: Grammar and Punctuation
Task 1:
Complete the following sentences given below using the highlighted words and phrases.
Bill Gates has now just received his Harvard degree which he left twenty years ago, to found Microsoft, along with Steve Wozniak. Whether in USA, Europe or Japan, science or engineering graduates are getting adequate salaries after graduation. If they like they may give up work after a few years, join a management school, and after graduation draw an even higher salary.
A recent news report in the times of India has this headline. The top MBAs from the Indian institute management plus the Hyderabad based Indian school of business. But there are hundreds of business schools affiliated to the best universities e.g. Delhi’s Faculty of Management Studies, Mumbai’s Jamnalal Bajaj Institute of management etc. All of them get top recruiters of their region or nationwide and they pay high salaries. This attracts the students for regional jobs mainly, but they pay much higher salaries than other post graduates even PhDs and their own professors.
Answers:
(i) Proper noun 1. Bill Gates 2. ______________
(ii) Abstract noun 1.______________ 2. ______________
(iii) Common noun 1.______________ 2. ______________
(iv) Collective noun 1.______________ 2. ______________
(v) Apostrophe 1.______________ 2. ______________
(vi) Verb (Present T.) ________________
(vii) Verb (Past Tense) ________________
(b) Fill the blanks in the following table, using a dictionary if necessary.
Answers:
Noun
Verb
Adjective
Adverb
Darkness
To darken
Dark
Darkly
Forcefully
Extensively
To create
Excess
Task 2:
(a) Rewrite the following passage with correct punctuation and capitalization:
can you leave crisis situation and still be regarded responsible of you perceive the situation to be a lost cause or are not capable of doing something productive exist is a good option however do communicate this to the people concerned so be careful if exiting and if you do be even more careful if you want to reenter a well known american psychiatrist said dont just do something stand there he was making a point.
Answer:
Can you leave a crisis situation and still be regarded responsible?
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
(b) Punctuate the following and write them out in the space provided:
1. the company now has a slogan that says trust is always the answer.
Answer: ___________________________________________________
___________________________________________________
2. he is someone who is well travelled known the brand and knows what to expect of it and possibly belong to an older demographic
Answer: ___________________________________________________
___________________________________________________
3. says ajit ranade chief economist aditya bright group taken together the pay commission recommendations and the farm loan waive will definitely results in a fiscal deficit over 3 percent.
Answer: ___________________________________________________
___________________________________________________
___________________________________________________
4. i dont think the Indian economy is heading for a slowdown in the short term asian economies are doing reasonably well Indian and china will continue to attract goal investments.
Answer: ___________________________________________________
___________________________________________________
___________________________________________________
Task 3:
(a) Complete the letter of enquiry with correct preposition:
MGM Ltd.,
ERC Road, Chennai.
The Chairman,
MGM-Branch (2),
Madurai – 3.
Dear Sir,
We were impressed ____________1 your display ____________2 office furniture ____________3 the expo quip trade fair held ____________4 Madurai ____________5 January.
We are group ____________6 retailers specializing ____________7 the sale ____________8 top quality equipment, and we are seeking a supplier ____________9 all shoes could you send us your latest catalogue and price list, details ____________10 materials used ____________11 your products.
We look forward ____________12 receiving you reply.
Yours faithfully,
Miss. Shine Rao
Sales Manager.
Answer:
1. _________________________ 2. ___________________________
3. _________________________ 4. ___________________________
5. _________________________ 6. ___________________________
7. _________________________ 8. ___________________________
9. _________________________ 10. __________________________
11. ________________________ 12. __________________________
(b) Complete the letter of complaints with the correct use of a, the or leave space.
Lakshmi Fire works
Chennai
The Sales Manager,
Standard Works,
Madurai.
Dear Sir,
We are writing to point out that ____________1 above delivery, which waved yesterday, was ____________2 weak late. This is ____________3 second time we have had to write to you on his subject and we cannot allow ____________4 situation to continue.
Unless we have ____________5 absolute assurance that you can guarantee ____________6 promptness of all future deliveries, we will have to look for another supplier.
Yours sincerely,
Miss. Sherin Rao,
Administrative manager.
Answers:
1. ___________________________
2. ___________________________
3. ___________________________
4. ___________________________
5. ___________________________
6. ___________________________
Task 4:
(a) Read the following invitations from chamber of commerce and choose the correct word from the options given in the brackets.
Dear Rao,
We (wish, want, would like)1 to invite you to our Christmas feast on 24 December and (wonder, ask demanded)2 if you would consider being one of our guest (announcers, speakers, talkers)3.
The theme we would (admire, like, appreciate)4
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